Keloids

What Is a Keloid?

Understanding Keloids: Causes, Symptoms & Treatment

A keloid is a raised, thickened scar that grows beyond the boundaries of the original wound. Where most scars fade over time, keloids do the opposite — they keep growing. They can develop after surgery, piercings, acne, burns, vaccinations, or even minor cuts, and they most commonly appear on the ears, jawline, chest, shoulders, and back.

Keloids are more than a cosmetic concern. They can itch, burn, and cause real pain. They can restrict movement. And for many people, they take a serious toll on confidence — affecting everything from the clothes you wear to the way you show up in photos.

Here’s what most people don’t know: keloids are notoriously difficult to treat. Cut one off without a proper treatment plan, and it often grows back bigger and more painful than before. That’s why so many patients come to us after one, two, or even three failed removals elsewhere.

At Doctor Keloid, keloid removal isn’t a side service — it’s our specialty. Our approach combines surgical precision with proven post-removal protocols designed to stop keloids from coming back, delivering a 90% non-recurrence success rate.

Dr. Jones

Why Patients Nationwide Trust Dr. Michael E. Jones

Dr. Michael E. Jones has spent more than 20 years perfecting the art and science of keloid and scar removal. More than 10,000 patients have trusted him with their skin — and it’s not hard to see why.


Most providers treat a keloid like any other growth: cut it out and hope for the best. Dr. Jones knows better. Keloids are driven by an overactive healing response, which means removal is only half the battle. The other half is making sure your body doesn’t rebuild what was just taken away.


That’s why every patient receives an individualized treatment plan. Depending on the size, location, and history of your keloid, your plan may combine surgical excision with targeted follow-up therapies that calm the healing response and keep scar tissue from overgrowing. It’s this comprehensive approach — not just the procedure itself — that produces our 90% non-recurrence rate.


Whether your keloid is on your ear, face, chest, or body, and whether it’s your first removal or your fourth attempt, Dr. Jones and his team will build a plan around you. With 7 locations nationwide, expert care is closer than you think.

Removing the keloid is the easy part. Keeping it from coming back — that's where expertise matters.

Our Portfolio

Real Results. Renewed Confidence.

Every patient’s journey is unique, but our mission remains the same—to help reduce the appearance of keloids, relieve discomfort, and restore confidence through personalized treatment.

Frequently Asked Questions

Clear Guidance for Patients

Get straightforward information designed to support your needs and remove confusion around common medical concerns.

It can. A keloid is scar tissue that over-grows, and any keloid carries a risk of returning — which is exactly why removal on its own is not a treatment plan. We pair treatment with follow-up care on a set schedule so that if regrowth begins, we see it early and treat it while it is still small. That is the single biggest difference between a keloid that stays managed and one that comes back bigger.

We recommend booking an appointment to ensure shorter waiting times and proper scheduling with your preferred doctor. However, we also accept walk-ins for urgent cases. Our team will assist you as quickly and comfortably as possible.

Often, yes. Keloids can be painful, itchy, or restrict movement, which can make treatment medically necessary rather than cosmetic — and that is what insurers look at. We verify your benefits before anything is scheduled and give you the cost in writing. Bring your insurance card to your free consultation and we will check it while you are here.

It depends on the size, location and number of keloids, the treatment your surgeon recommends, and what your insurance covers. You will have a specific figure after your consultation. We do not schedule treatment until you have seen the cost and agreed to it.

Please bring your ID, insurance card, current medications, and any relevant medical records. These help our medical team understand your health history and provide accurate, personalized care.

Most consultations last between 15–30 minutes, depending on your condition and the type of service needed. Diagnostic tests or specialist visits may take longer, but our staff will inform you beforehand.

Absolutely. All our physicians are board-certified, professionally trained, and experienced in their respective specialties. They continuously update their skills to ensure you receive the highest level of modern medical care.

Yes, we welcome patients of all ages. Our clinic is equipped to treat infants, children, adults, and seniors with tailored healthcare designed for every stage of life.

We follow strict hygiene and safety protocols, including sanitized facilities, medical-grade equipment, protective measures, and continuous monitoring to ensure a clean and safe environment for every patient.

You can receive results through our patient dashboard, email, or direct consultation with your doctor. We ensure results are delivered securely, quickly, and with clear explanations to help you understand every detail.

Got Anymore Questions?

Specialized Care, Wherever You Are

Expert Care, Seven Convenient Locations

With convenient locations across the country, Doctor Keloid makes specialized keloid, scar, and cosmetic care more accessible. Our experienced team provides personalized treatment plans designed around your concerns, goals, and individual needs.

New York

New York

Located in the heart of Manhattan, our New York office provides comprehensive keloid, scar, and cosmetic treatments with personalized care from our experienced team.
Cliffside Park

Cliffside Park

Conveniently serving patients in New Jersey and the surrounding New York metropolitan area, our Cliffside Park location offers specialized care for keloids, and scars.
Fort Washington

Fort Washington

Our Fort Washington location provides convenient access to specialized scar and keloid treatments for patients throughout Maryland, Washington, D.C., and the surrounding communities.
What to Expect

Your visit, from consultation to healing

STAGE 01

Consultation and imaging

You’ll meet your doctor, review any x-rays or scans together, and talk through the procedure in plain terms. This is the time to ask questions — nothing moves forward until you’re comfortable with the plan.

STAGE 02

Preparing for your visit

We’ll send clear instructions beforehand — what to eat or avoid, which medications to pause, and whether sedation is recommended. If sedation is used, arrange for someone to drive you home afterward.

STAGE 03

The procedure

After check-in, your doctor administers anesthesia and walks you through each step as it happens. Most procedures take between 45 minutes and two hours, and comfort checks continue throughout.

STAGE 04

Immediate recovery

You’ll rest in a monitored recovery area until your sedation wears off. Before you leave, we review aftercare instructions with you and whoever’s driving you home.

STAGE 05

Healing and follow-up

Mild soreness or swelling is normal for a few days. We’ll schedule a follow-up to check healing, and you can call anytime before then if something feels off.

Testimonials

Trusted by Patients

Our patients share real stories of care, recovery, and trust — each one reflecting our dedication to compassionate service and exceptional medical excellence.

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Sydney Lewis profile picture
Sydney Lewis
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I want to take the time to write my review for my fat transfer procedure I received from Dr.Jones . He was very transparent and very knowledgeable about how my skin will take to the procedure as well as my own body goals aligning with my results. The results are still in process but I’m in love with my new body. My confidence has been restored in many ways thanks to Dr. Jones. His staff is very supportive like my coordinator ( Gezsel )loved her !!!! She has been a call away ever since my consultation with answering any questions, concerns and just check ins. I love this place and was happy I chose them for this transformation.
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Dicxi Ruiz profile picture
Dicxi Ruiz
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Dr. Keloid (scar and cosmetic center) It's the best company; they have the best team of employees, 100%. I've suffered from keloids since I was 5 years old, and I've visited several dermatologists. All they told me was that there was no other way to make those keloids disappear from my body because that's just how my body was, and they only injected them with a medication called Kenalog. Then one day, while browsing Facebook, I came across an advertisement for this doctor (Dr. Keloid). I have, or rather, I had several keloids formed on my body after certain surgeries I've had. There came a time when I wanted to get used to them until one day I saw an ad on Facebook about Dr. Keloid, and I called immediately and they gave me an appointment for the next day. And when the day arrived, the doctors who treated me were very kind and gentle with me. They helped me remove all the keloids from that area, and I am so grateful from the bottom of my heart. I highly recommend them; don't hesitate to contact them. They are excellent. Finally, today I can say, I am free.
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Maryorie Perez profile picture
Maryorie Perez
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I had my keloid removal surgery with radiation treatment and I truly could not have asked for a better experience. From the moment I walked in, I felt cared for, supported, and treated like family. The entire team went above and beyond to make me feel comfortable, safe, and confident throughout the whole process. Dr. Keloid was absolutely incredible. He literally reconstructed my entire ear when so many other doctors turned me down or made me feel hopeless about my case. From the very beginning, he gave me confidence and made me feel like I was finally in the right hands. His skill, precision, and experience are truly unmatched, and the results honestly exceeded my expectations. I’m beyond grateful for the care, dedication, and amazing work he put into restoring not only my ear, but also my confidence. A huge thank you to Mayra at the front desk — she was incredibly kind, professional, patient, and always responsive to all of my questions. Her communication was amazing from start to finish, and it made such a difference knowing I could always reach out and get help. Being able to speak Spanish with her was also such a comforting and special touch that made the experience even more welcoming. Dr. Marjan is truly one of the sweetest and most caring doctors I have ever met. She treated me with so much kindness, gentleness, and patience, and made me feel genuinely cared for every step of the way. You can tell she truly loves what she does and cares deeply about her patients. I felt completely safe in her hands. Sy, my radiologist, was also absolutely amazing. She was so warm, sweet, and reassuring throughout the radiation treatment. She explained everything so clearly, answered all my questions, showed me the equipment, and made sure I felt comfortable and calm the entire time. Her kindness and professionalism made the process so much easier and less intimidating. The entire staff created such a positive, supportive, and professional environment. Everyone was welcoming, compassionate, attentive, and genuinely caring. I’m beyond grateful for the care I received and for how beautifully everything turned out. This was honestly a 10/10 experience and I would highly recommend this team to anyone struggling with keloids or looking for compassionate, expert care. Thank you all so much for changing my life and giving me my confidence back!
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Chris Barker profile picture
Chris Barker
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EXCELLENT!!! Fun and personable! Made everything a breeze! If you have been waiting to get your keloid removed don’t wait any longer. You can trust them to take excellent care of you.
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Justin Massey profile picture
Justin Massey
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Sy, Marilyn, Carla and doctor Jones did amazing it was fast easy experience lots of care and support
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Iesha Gilchrist profile picture
Iesha Gilchrist
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I have nothing but great things to say! SY, Marilyn and Carla were absolutely amazing ! They kept me comfortable and reassured me that my surgery would be a breeze! My surgery literally only took 30 minutes to remove my keloid. Dr. jones was absolutely amazing and I will be back to get my other keloids removed
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Take the First Step Toward Healthier, More Comfortable Skin

You don’t have to live with the discomfort or frustration of keloids. Schedule a consultation with our specialists to receive a personalized evaluation and treatment plan designed specifically for you.